Return & Refund Policy

Returns

Unopened packs and unused holders can be returned within 14 days. Register the return by email at info@sibicura.com first, and you'll get the address and everything else you need. Without that, we can't match a parcel to an order.

Return postage is yours. If something arrives damaged or faulty, we cover the cost and send a replacement.

Opened sticks can't be taken back.

Why we handle it this way

Our sticks are made from flowers that would otherwise be thrown away. A brand built on that doesn't sit well with an ordering habit where four things arrive and three go back.

So we'd rather help you beforehand. If you're torn between two scents, write to us — we'll tell you honestly which one fits what you're describing.

Damaged or faulty goods

Please get in touch within 7 days of delivery at info@sibicura.com, with photos and a short description. For transport damage, please write within 48 hours and include photos of the packaging and the contents.

Once we've looked at it, you'll get a replacement or a refund. We cover the cost in that case.

Light marks from transport — a crease in the box that doesn't affect the product — don't count as a fault.

Cancellations

If you'd like to change or cancel your order, write to us as soon as you can at info@sibicura.com. We'll check whether the order can still be stopped.

Since we ship quickly, that isn't always possible. Approved cancellations are refunded within 10 working days.

How it works

Once you've been in touch, you'll get everything you need for the next step. Please send anything back only after we've confirmed. When it arrives, we check it within 10 working days and process the refund or replacement.

Last updated: August 2026